Returns & Exchange
We stand behind our products. Our straightforward return and exchange policy ensures your complete satisfaction with every purchase from Auratech.
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Contact our support team for immediate assistance with returns and exchanges.
Policy Overview
At Auratech, we want you to be completely satisfied with your purchase. Our return and exchange policy is designed to be fair, transparent, and customer-friendly.
7-Day Window
Return eligible items within 7 days of delivery
Full Refund
100% refund for eligible returns
Free Returns
Free return shipping for defective products
Return Eligibility
Defective Product
Manufacturing defects or hardware issues
Wrong Item
Received different product than ordered
Damaged Delivery
Product damaged during shipping
Condition Requirements
- • Product must be in original condition with all accessories
- • Original packaging must be intact
- • All manufacturer seals and labels must be unbroken
- • Return request must be initiated within eligible timeframe
Return Process
Contact Support
Reach out within eligible timeframe
Get RMA Number
Receive Return Authorization number
Package Product
Include all original items and packaging
Ship to Auratech
Use provided shipping label
Inspection & Processing
Quality check and approval
Refund/Exchange
Complete within 7 business days
Exchange Policy
Quick Exchanges
- Same model exchanges processed within 24 hours
- Different model exchanges may require price adjustment
- Free exchange shipping for defective products
Exchange Timeframe
Non-Returnable Items
Opened Software
Software products with opened seal
Personalized Items
Custom configured or personalized devices
Accessories (Used)
Used cables, adapters, or peripherals
Rental Devices
Devices from rental services
Need Help with Returns?
Our support team is here to assist you with any return or exchange questions.